Importance of Cloud Service Level Agreement Analysis

One of the best general definitions of SLA comes from Marilly, Martinot and Betgé-Brezetz (2002, p.57-62), “A Service Level Agreement (SLA) is a contract between Service Providers or between Service Providers and Customers that specifies, usually in measurable terms, what services the Service Provider will furnish and what penalties the Service pay if he cannot meet the committed goals.”. The similar definition applies to cloud providers. In essence, the SLA describes a contract between the vendor that delivers a cloud service and the company which is receiving it. That said, I see some differences between the traditional IT level SLA and those created by cloud providers. While in the depth of the covered obligations, the cloud service level agreements appear to be similar to typical IT SLA, the cloud landscape is certainly more complex, which also alters the nature of cloud SLAs and their presentation to end client. Let me explain. [Read more…]

Flexibility & Efficiency of Cloud Computing

I would like to start my initial post by quoting Paul Maritz, CEO of VMware who stated that “Cloud is about how you do computing, not where you do computing” (Davidson, M., 2015).

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